P&M was formed in year 2009 and since then we have been consistently managing profitable loyalty programmes for our partner hotels. We have also introduced customer relationship management (CRM) initiatives for hotels with android & IOS based mobile technology to enable our customer to interact with the hotel clients with ease. In a short span of time we have won the trust of leading hotel brands across the country.
Our Team Respects the sanctity of your brand and identity. We have valid systems & processes with documented SOP’s, strong operational & financial control processes.
We have Extensive after sales services. Dedicated team to engage with members on the ongoing basis to drive revenue.
We work on a Management Information System & mobile technology to give desired report, feedback, trends to the hotel management as in when required
There is no more fundamental ethical value than honesty. We associate honesty with people of honour, and we admire and trust those who are honest.
We will persistently create better ways of doing the things we do. We will not rest on our accomplishments, but will rather build on them in our personal and professional journey to be the best we can be and set new standards in our industry. We will expect more of ourselves than our clients do. We will endeavor to exceed expectations in every project.
Being ethically unyielding, honest and inspiring trust by saying what we mean, matching our behaviour to our words and taking responsibility for our actions.
With an extensive experience in the Hotel & Customer Loyalty industry you will get right customized loyalty programmes with flawless execution
P&M offers an impeccable inter phase technology to our customers, which help them to communicate freely thus encouraging them to spend more on your product
A well thought customized loyalty programme can boost your profitability to the next level. Let P&M demonstrate how to add 7-8 figure to your bottom line
Vibhor Sajwan, our managing Director, has over 18 years of experience in hotel loyalty programs in India. He has been associated and managed several loyalty programs for hotels like Radisson Hotels, Ashok Hotel, The Grand Hotel, The Pride Hotel, Wyndham Grand Hotel etc. Vibhor has been associated with dining card loyalty programs from the time this concept was introduced in India from the year grass root level.In past he has worked as a Vice President Operation for one of the largest service provider for hospitality loyalty programs in India.
Parul has more than 16 years of experience in running dinning loyalty programme for various hotels in India like The Grand, New Delhi, The Bristol, Park Plaza, Ludhiana, Park Plaza Zirakpur, Crystal Sarovar Premiere, Agra, Clarks Agra, Park Ascent Hotel, Hridayesh Resort & Spa, Jim Corbet, Wyndham Grand Agra, Mosaic Hotel etc. She has an exception track record in acquiring and retaining members for various hotels brands and maintaining hotels relationship at her level. Prior to this she was working with Just Dial Ltd. as a Sales manager and was responsible for the sales operations for the company in Delhi. At her current position she is responsible for overall Dining Loyalty sales operations in North India.