P&M is a hospitality marketing company which works with hotel clients to provide customized, cost effective and long term marketing solutions. We specialize in hospitality industry and works with leading hotels brands in India. We are into the customer relationship management (CRM) initiatives & mobile technology for hotels in India and specializes in the outsourcing of customer loyalty programs like food and beverage membership sales and Frequent Traveller Programs. We have our corporate office in Delhi with presence in all major cities with over 100 employees...Read More
We specialize in creating tailor made membership programmes, our programmes are tailored post an exhaustive market research, post which we conceptualize design, develop and market these membership programmes and help the hotel to create a database of extremely profitable customers.
Post creating a database of members our marketing initiative includes up selling to the members and non members as well which is the vast database of P&M and assist the hotel in generating leads for Banquets, Rooms, Spa and assist in generating leads in the areas of service that the hotel wishes to focus on.
P&M completely understand the loyalty program is the key to reaching your fullest potential and keeping these dynamics in mind we provide tailor made specializing in customer acquisition and retention program. Brand loyalty programs are designed to reward customer with tangible benefits, there is also “softer” side to customer engagement. “The Key to sustaining positive results from loyalty programs is a blend of economic and emotional reward experiential.
We are turning to less- costly experiential ways of reinforcing customer relationship. So instead of thinking discount and coupons …we are focusing on technology to work as an interphase between the hotel and it’s the customers. We are focusing on a new age mobile technology to help hotels and us to stay in touch with our members and to constantly encouraging them to come back to our client hotels over and over again.
Our goal is to become a world’s leading and preferred hospitality marketing company in the field of Customer Loyalty for hotels by innovative and creating new & most effective marketing tools We are focused to become the most professionally managed company understanding our clients and provide them the best possible solutions. We also believe that our employees are our strength and our biggest asset. We want to create a team of professionals managing our business with integrity, honesty and passion
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Vibhor Sajwan, managing Director, has over 18 years of experience in hotel loyalty programs in India. He has been associated and managed several loyalty programs for hotels like Radisson Hotels, Ashok Hotel, The Grand Hotel, The Pride Hotel...
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Parul has more than 16 years of experience in running dinning loyalty programme, Park Plaza Zirakpur, Crystal Sarovar Premiere, Agra, Clarks Agra, Park Ascent Hotel, Hridayesh Resort & Spa, Jim Corbet, Wyndham Grand Agra, Mosaic Hotel etc.
Read MoreFirst of all I would say it was great decision for PPL to outsource our programme to P&M Relationship Management starting Jan 2018. Though Park Plaza Ludhiana ran its own very successful program from last 10 years plus (Program Name – Majestic Privilege Card), the decision was taken to understand the change in business scenario, statistically as well as strategically to ensure profitability is maintained & growth in terms of revenue and increase in footfall for Food & Beverage outlets...
( GM – Park Plaza Ludhiana )
“My interaction with P&MRelationship Management Pvt. Ltd. started more than 9 years ago when we were looking for a professional to plan and execute a dining membership for Mosaic Hotel, Noida. This was quite a challenge as, while the Hotel did not have much to offer in terms of outlets and avenues for members, we still wanted to maintain the niche that the hotel had created. P&M did a great job by not only being able to enroll more than 950 members in the first year but also contributed to adding additional revenues from F&B and Rooms.
( Head Development & Marketing )
