Increasing Customers Footprint In Hotel Restaurants

Adding Value To Hotels Over A Decade

Assisting Hotels In Revenue Maximisation

About Us


P&M is a hospitality marketing company which works with hotel clients to provide customized, cost effective and long term marketing solutions. We specialize in hospitality industry and works with leading hotels brands in India. We are into the customer relationship management (CRM) initiatives & mobile technology for hotels in India and specializes in the outsourcing of customer loyalty programs like food and beverage membership sales and Frequent Traveller Programs. We have our corporate office in Delhi with presence in all major cities with over 100 employees...Read More

Our Services

Loyalty Programmes

We specialize in creating tailor made membership programmes, our programmes are tailored post an exhaustive market research, post which we conceptualize design, develop and market these membership programmes and help the hotel to create a database of extremely profitable customers.

Up Selling

Post creating a database of members our marketing initiative includes up selling to the members and non members as well which is the vast database of P&M and assist the hotel in generating leads for Banquets, Rooms, Spa and assist in generating leads in the areas of service that the hotel wishes to focus on.

Marketing Campaigns

We assist the hotel in promoting events & services that they wish to promote via customized Email & SMS campaigns on a continual basis helping them reach out to their target audience on a regular basis.

Loyalty Program

P&M completely understand the loyalty program is the key to reaching your fullest potential and keeping these dynamics in mind we provide tailor made specializing in customer acquisition and retention program. Brand loyalty programs are designed to reward customer with tangible benefits, there is also “softer” side to customer engagement. “The Key to sustaining positive results from loyalty programs is a blend of economic and emotional reward experiential.

We are turning to less- costly experiential ways of reinforcing customer relationship. So instead of thinking discount and coupons …we are focusing on technology to work as an interphase between the hotel and it’s the customers. We are focusing on a new age mobile technology to help hotels and us to stay in touch with our members and to constantly encouraging them to come back to our client hotels over and over again.

Our Vision

Our goal is to become a world’s leading and preferred hospitality marketing company in the field of Customer Loyalty for hotels by innovative and creating new & most effective marketing tools We are focused to become the most professionally managed company understanding our clients and provide them the best possible solutions. We also believe that our employees are our strength and our biggest asset. We want to create a team of professionals managing our business with integrity, honesty and passion

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Our special Team

Vibhor Sajwan

- Managing Director

Vibhor Sajwan, managing Director, has over 18 years of experience in hotel loyalty programs in India. He has been associated and managed several loyalty programs for hotels like Radisson Hotels, Ashok Hotel, The Grand Hotel, The Pride Hotel...

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Parul Sajwan

- Director

Parul has more than 16 years of experience in running dinning loyalty programme, Park Plaza Zirakpur, Crystal Sarovar Premiere, Agra, Clarks Agra, Park Ascent Hotel, Hridayesh Resort & Spa, Jim Corbet, Wyndham Grand Agra, Mosaic Hotel etc.

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Team P&M invites applications from skilled, talented & competent aspirants for the post of Programe Manager, Club Coordinator, HR- Executive & Telemarketing Executives. Interested candidates may send their CV to for all postions